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FAQs

© 2011 Accor North America, Inc. Proprietary and Confidential Information ~ ALL RIGHTS RESERVED

Frequently Asked Questions

Q1. Who do I contact if I need assistance with my Motel 6 or Studio 6 welcome card credits?

Q2. How do I use my outstanding credits?

Q3. Who do I contact if I need assistance redeeming my Motel 6 or Studio 6 Guest Certificates?

Q4. Who do I contact if I have questions about my royalty, or marketing and reservation fees?

Q5. What information do I need to provide when contacting Franchise Accounting and when should I expect a return call?

Q6. Who should I contact if I have questions about my account or need a copy of an invoice?

Q7. Where do I send my Royalty Payments?

Q8. Is it possible to have my invoices sent to a separate address?

Q9. How do I notify Accor when my company has an address change?

Q10. If I do not own a business vehicle, why am I required to carry auto insurance?

Q11. Who should be listed as the additional insureds and certificate holders on your policy?

Q12. Why do I need a waiver of subrogation on my Worker’s Compensation policy?

Q13. Who is my Franchise Operations Director?

Q14. Who do I contact if I want to franchise another property with Accor Franchising North America?

Q15. How long does it take to process a transfer of ownership?

Q16. If I transfer my property, who will need to be disclosed with the Uniform Franchise Offering Circular (“UFOC”)?

Q17. If transferring, when can I expect to receive a Property Improvement Plan (“PIP”)?

Q18. What is the Accor Franchising North America Advisory Council and how do I contact my representative?

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Copyright © 2009 Accor North America